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ORDER related
How will I know when my order is confirmed?
Once your payment gets the green light and your order is good to go, expect a confirmation in your inbox! 🎉 You'll get an email confirmation from us with your order number, all the deets, and the total amount you paid. Oh, and keep an eye on your phone – a confirming SMS is headed your way too!
What is the estimated delivery time?
Delivery times vary across cities. Metros and Tier 1 cities usually take 3-4 days, Tier 2 & 3 cities may take 3 to 5 days, and certain areas like North East India & J&K may take 5 to 7 days.
If there's a delay after order confirmation due to unforeseen reasons, your patience is appreciated. We'll work our hardest to get your shipment to you as quickly as possible. 🍋🚚
Can I cancel my order?
Feel like changing your mind? No worries! You can cancel your order before it sets sail. Once the order has been shipped, we can't do cancellations.
I am missing an item, what should I do?
If you find that you are missing an item from your order, it may be because your order was dispatched in separate parcels. In such cases, please check your email, as we would have sent you updates on the status of your order. (Don't forget to also check your junk folder in case our emails have been routed there!)
Can I preorder a saree which is sold out?
Unfortunately, preordering a saree that is currently sold out is not possible. We're always cooking up fresh and exciting ranges to keep our inventory buzzing. Your interest means the world to us, so dive into our current offerings – there might be something equally stunning waiting for you! 🍋🛍️
What if my product is defective?
If you get a Lemon Life product that's not quite right, just give us a shout within 2 days. Since we don't offer reverse shipping, you'd need to send the item back. Once we get it, we'll send you a replacement pronto. Or if you prefer, we can refund the amount you paid. Your satisfaction matters a lot, and we're here to sort things out smoothly for you. 🍋🌟
PRODUCT RELATED
All your questions about pico, fall, fabric, t-blouse answered here!
Do all sarees come with T-blouse?
Absolutely! At The Lemon Life, each of our sarees comes with a pre-matched, colour co-ordinated top, ensuring your overall look is effortlessly enhanced.
Do all the sarees include a fabric blouse piece that matches the saree?
No, not all our sarees come with a blouse piece. Pochampally sarees, for instance, don't include one. However, certain sarees like Cotton silk and Handloom sarees do come with a blouse piece. Check the product description for specifics on whether a particular saree includes a blouse piece.
If I'm not happy with the blouse color or the size doesn't fit well, what should I do?
While we don't offer returns, we'd love for you to take a peek at our size chart before diving into an order.
Our fabric has some stretch, making it easier to nail the perfect fit if you choose your size wisely.
We get that color matters, so we've handpicked T-blouses that dance in harmony with our sarees. Trust our choices; we've put a lot of thought into making sure they match well with the sarees on our platform.
What material is used for the fall in our sarees?
The fall fabric is typically cotton.
How do you sew falls and pico?
The falls are meticulously hand-sewn onto the sarees. Machine stitching is used for the bottom side, while the top side is delicately hand-stitched. Pico, on the other hand, is exclusively done by machine.
Is it possible to order the saree without the fall?
Regrettably, we don't take custom orders for sarees without falls. Every saree ships with falls attached. No worries, though – since the falls are hand-stitched, they can be easily removed if you prefer not to use them.
Will the fall shrink after washing?
No, our falls are pre-washed and undergo thorough inspection before being attached, ensuring they do not shrink after washing.
What material is used in your T-blouses?
Our T-blouses boast a comfy blend of 95% cotton and 5% stretchable spandex.
Are the products shown on the website accurate?
Our showcased products are the result of meticulous craftsmanship by the finest artisans. We prioritise capturing the true essence through photography conducted under standardised lighting, ensuring the images closely mirror the actual items. Yet, it's crucial to note that minor variations in coluor, dyes, or prints may occur between the displayed image and the physical product. These variations, if present, are typically minimal and are inherent to the handmade process. We celebrate the imperfections, as they contribute to the unique beauty and charm of each handmade saree, making each piece truly one-of-a-kind.
SHIPPING
When can I expect my order? How many days does it take for delivery?
Delivery times vary across cities. Metros and Tier 1 cities usually take 3-4 days, Tier 2 & 3 cities may take 3 to 5 days, and certain areas like North East India & J&K may take 5 to 7 days.
If there's a delay after order confirmation due to unforeseen reasons, your patience is appreciated. We'll work our hardest to get your shipment to you as quickly as possible. 🍋🚚
Do you deliver nationwide?
Absolutely, we offer delivery services across all of India. If, for any reason, our partnered courier companies can't deliver, we'll dispatch your order through India Post.
Do you offer international shipping?
Yes, we ship across the globe.
What delivery carriers do you use, and how can I track my order?
We've teamed up with reliable courier partners like FedEx, DTDC, Bluedart, Delhivery, and more. Once your order sets off on its journey, you'll get an email with your tracking details. Give it 24 hours after shipping, and you can start tracking your order.
What should I do if my shipment appears to be tampered with?
If you think the product arrived in a sorry state or the packaging got a little too adventurous before it reached you, please do us a favour – reject it! Send it back with the delivery person and shoot us an email at emailthelemonlife@gmail.com, mentioning your Order ID. We'll make sure a fresh replacement heads your way, no extra charge.
What happens if my order doesn't arrive?
If your goodies don't find their way to you within 30 days from the shipping date and there's no sign of a delivery attempt, don't worry – we've got you covered. We'll give you a full refund. Just report the issue to us, and we'll process the refund within 7 days.
RETURN AND EXCHANGE
What is your Return Policy?
While we don't generally have a return policy, we're all ears if there's a manufacturing hiccup. Spot a defect? Give us a shout within 2 days of getting your order. Your satisfaction matters, and we're committed to sorting things out promptly and to your contentment.
If I'm not happy with the blouse color or the size doesn't fit well, what should I do?
Since we don't offer returns, we'd love for you to take a peek at our size chart before diving into an order.
Our fabric has some stretch, making it easier to nail the perfect fit if you choose your size wisely.
We get that colour matters, so we've handpicked T-blouses that dance in harmony with our sarees. Trust our choices; we've put a lot of thought into making sure they match well with the sarees on our platform.
payment related
What are the modes of payment?
We offer various secure payment options to make your shopping experience smooth:
- Credit Cards: Visa, MasterCard, American Express, and Discover.
- Debit Cards: Accepted from all major banks.
- Net Banking: Conveniently pay directly from your bank account.
- Mobile Wallets: Use popular services like PayPal, Google Pay, Apple Pay, and more, based on your location.
Feel free to choose the method that suits you best. For any specific payment queries or assistance, reach out to us. Happy shopping!
Why is the Cash On Delivery payment option not available?
Currently, we don't have Cash On Delivery as a payment option. For a seamless shopping experience, we have a number of options - Credit Card, Debit Card, Net Banking & Mobile Wallets.
GENERAL
What is 'My Account'?
My Account' provides access to all information related to your order(s) and offers you complete control to:
- Edit your personal information, including Name, Address, etc.
- Change your password
- View your order history
How do I reach customer care?
You can email us at emailthelemonlife@gmail.com or call us on +91 98111 65383.
What are the various ways to stay connected with The Lemon Life?
You can subscribe to our newsletter by providing your email address in the footer of our website. Additionally, you can follow us on social media platforms such as Instagram, Pinterest, and threads, where we share updates about ongoing offers, promotions, and our latest launches.