Privacy Policy
At The Lemon Life, we prioritize the protection of your personal information and its responsible usage and sharing. Safeguarding your privacy is of utmost importance to us, and we are dedicated to maintaining the confidentiality and security of the personal data you provide to us when using our website www.thelemonlife.in ("Site") or contacting us through other means.
We have developed this Privacy Policy to ensure the protection and confidentiality of your personal information. While we strive to comply with laws from other countries, we cannot guarantee such compliance. This Privacy Policy outlines the types of information collected about you, how we collect and use it, and how you can control the disclosure of your information.
While we take measures to protect your privacy on our systems and the Site under our control, we cannot be held responsible for any unauthorized or unlawful disclosure of your personal and confidential information by third parties beyond our control, such as advertisers and websites linked to our Website. Please note that the information and privacy practices of our business partners, advertisers, sponsors, or other sites linked to us may differ from ours.
You will be asked to consent to the terms of this Privacy Policy when making a purchase of any product or using our services via the Site, as required under applicable law.
Kinds of Information Collected by Us
We categorize the information collected about you (collectively referred to as "Personal Information") as follows:
1. Information Provided to Us: We collect information that you provide to us while visiting the Site, including sensitive Personal Information, where applicable. This includes:
- Your name, email address, billing address, shipping address, postal code
- Your credit/debit card, mobile payment, and other payment details
- Your opt-in option to receive our emails, shop online, request a catalog, participate in a contest, promotion, or survey, or join our social networking sites
- Your reviews, feedback, and opinions about our products and services
- Any other Personal Information you choose to provide to us.
2. Information We Receive from Others: We may obtain Personal Information from our third-party service providers, including:
- Updated delivery and address information from our carriers or other third parties
- Account information, purchase or redemption information, and page-view information from some merchants
- Search results and links, including paid listings
- Select partners that make our service available on their device or with which we offer co-branded services or engage in joint marketing activities.
3. Information We Collect Automatically When You Use Our Site: When you visit our Site, we automatically collect some Personal Information about you, including:
- Information about your computer, including your IP address, operating system, access times, and browser type
- Details of your interactions with customer service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings
- Information about the computer or mobile device you use to access our Site, including hardware model, operating system and version, unique device identifiers (such as IP address, IMEI number, the address of the device's wireless network interface, or mobile phone number used by the device), and mobile network information
- Cookies are used to store user preferences and to track user trends to enhance your interactive experience and improve our services to you. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. We use cookies to track the pages of the websites you have visited and improve our Site to deliver a better and more customized service. Web beacons are electronic images that may be used in our services or emails to help deliver cookies, count visits, and understand usage and campaign effectiveness.
Use of Information Collected by Us
We require your identity details, contact details, banking information, and account history to manage our relationship with you and provide services. We may use this information for suggesting products and promotional offers, as well as processing for various purposes depending on the circumstances for which we may/will need to process your Personal Information, including:
- Communicating with you
- Maintaining and improving customer relationships
- Assessing, processing, and providing products, services, and/or facilities to you
- Establishing your identity and background
- Responding to your inquiries or complaints and resolving any issues and disputes that may arise
- Providing you with information and/or updates on our products, services, upcoming promotions offered by us and/or events organized by us and selected third parties
- Maintaining and updating internal record-keeping
- Internal administrative purposes
- Sending you seasonal greetings messages
- Compiling statistical and demographic profiles for our business and marketing activities
- Monitoring, reviewing, and improving our events and promotions, products, and/or services
- Conducting market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, planning, and statistical and trend analysis in relation to our products and/or services
- Processing any payments related to your commercial transactions with us
- Complying with any statutory or regulatory requirements
- Processing and analyzing your Personal Information either individually or collectively with other individuals
- Detecting, investigating, and preventing fraudulent, prohibited, or illegal activities
- Collecting and storing your service usage and transactional information to determine and verify service charges payable by you and to administer our relationship with you
Use of Information Based on Your Consent:
- Facilitating direct marketing, promotional, and customer management purposes, including sending you promotional communications or special offers if you have consented to receive them
- Using special categories of data (e.g., health data) if we have received your consent
- Using your Personal Information for any other purposes for which we have your consent
Disclosure of Personal Information
We only collect your Personal Information to conduct our business and enable us to deliver and improve our services. We do not sell your Personal Information to any third party or otherwise trade on it for any reason whatsoever.
We may share your Personal Information with other organizations in the following circumstances:
- If the law or a public authority requires us to share the Personal Information or for the administration of justice
- If we need to share Personal Information to establish, exercise, or defend our legal rights (including providing Personal Information to others for the purposes of preventing fraud)
- Where we restructure, sell, or transfer our business (or a part of it), for example, in connection with a takeover or merger
- With the staff of The Lemon Life for data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements and content development
- With third-party service providers to provide marketing, advertising, communications, infrastructure, hosting, and IT services; to personalize and optimize our service; to process credit card transactions or other payment methods; to provide customer service; to collect debts; to analyze and enhance data
By accepting the Terms of Service, you agree that we may collect and store your Personal Information as long as you use our services, subject to the limitations set out in this Privacy Policy.
We may also disclose aggregate or de-identified data that is not personally identifiable with third parties, including our commercial and strategic partners. We respect the confidentiality of the Personal Information that you provide to us.
Retention of Personal Information
We take reasonable steps to destroy, de-identify, or redact Personal Information in a secure manner when we no longer need it for the purposes for which it was collected (as set out in this Privacy Policy) and retention is no longer necessary for legal or business purposes.
How We Protect Your Information
- We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- Any personal information you provide to us is maintained on secure servers and our internal systems. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.
- To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system.
- It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
- Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us via email.
We cannot guarantee that our Site will function faultlessly and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in the delivery of electronic communications, interception, or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
Overseas Transfer of Personal Information
We will ensure that the information is transferred in accordance with this Privacy Policy and appropriate safeguards so that enforceable privacy rights and effective legal remedies are available to you.
Direct Marketing
From time to time, we may use your name, email address, mobile phone number, and other relevant contact information to send you information via emails, SMS messages, telephone calls, push notifications, post, or social media (e.g., Facebook) about our products and services, news about our membership programs, satisfaction surveys, events, offers, and promotions, but we can only do so with your consent.
You may opt-out of receiving marketing communications at any time, free of charge, by writing to us at emailthelemonlife@gmail.com.
Children's Privacy
If you are under the age of 18, you are not authorized to use the Site without the supervision and consent of the child’s parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. If you believe we have collected information about a child under the age of 13, please contact us so that we may take appropriate steps to delete such information. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
Your Rights
You are entitled to the following rights:
- Right of access to the Personal Information we hold about you
- Right of rectification of your Personal Information if the information is incorrect, including the right to have incomplete Personal Information completed
- Right to erasure of your Personal Information that has been processed by us except you have an open order that has not yet been shipped or partially shipped
- Right to restrict data processing
- Right to object against profiling
- Your personal right to data portability
Whenever reasonably possible and required, we will strive to grant these rights within one (1) month. You may also withdraw your consent to receiving direct marketing communications or more generally to our processing of your Personal Information at any time, and you may in certain circumstances ask us to delete your Personal Information. However, we may not be able to continue providing services to you if you entirely withdraw your consent or ask us to delete your Personal Information entirely.
We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes, and to fulfill the purposes described in this Privacy Policy. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.
Changes to Privacy Policy
We may need to update our Privacy Policy from time to time in response to changing legal, regulatory, or operational requirements. Any amended version of this Privacy Policy will be posted on the Website and can be viewed at www.thelemonlife.in. No individual notice will be sent to you.
You are deemed to have acknowledged and agreed to any amended version of this Privacy Policy if you continue to use the Site after the changes have taken place. As such, you are encouraged to visit the above website from time to time to ensure that you are well informed of our latest policies in relation to personal data protection.
Miscellaneous
This Privacy Policy is governed by and shall be construed in accordance with the laws of India.
This Privacy Policy is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Privacy Policy, the English version shall prevail.